Refund policy

We understand that sometimes things don’t work out as planned. We’re here to help with questions about your subscription, payments, and refund options.

For assistance, contact our support team at support@momeditation.app. We usually reply within 24 hours.

Cancellation

Cancel before your next renewal to avoid the next subscription charge. Deleting the app or stopping use of the service does not cancel your subscription. Once canceled, your subscription will not renew, and you can continue using Mo for the remainder of your paid billing period.

Cancel through the platform where you purchased your subscription:

• Apple App Store: Open App Store subscriptions, select Mo, and choose Cancel Subscription.
• Google Play: Open Google Play subscriptions and choose Manage next to Mo.
• Directly from Mo: Open the Account section in the Mo app or on the web, and choose Cancel.

If you cannot find your subscription or need help canceling, contact our support team.

Subscription payments, trials, and introductory offers

Subscriptions renew automatically unless canceled before the next renewal.

If you start with a free trial, your subscription becomes paid when the trial ends unless you cancel beforehand. For Apple App Store trials, cancel at least 24 hours before the trial ends.

An introductory payment, such as $1, starts a recurring subscription; it is not a one-time purchase. The introductory price applies only to the initial period. Unless you cancel before that period ends, your subscription automatically renews at the price and billing frequency shown when you subscribed.

You are responsible for canceling your subscription before renewal if you do not wish to continue.

Subscription pauses

Pausing your subscription does not cancel it. Mo’s pause option temporarily suspends billing for 30 days. Your subscription and scheduled billing resume automatically when the pause ends unless you cancel beforehand.

To prevent billing from resuming, cancel before the pause ends. Payments processed after a pause are subject to the refund terms below.

Refunds

You can request a full refund within 14 days of starting your subscription. The 14-day guarantee starts when you first subscribe, including the start of any trial or introductory offer. Later subscription payments and charges after a pause do not start a new 14-day refund period.

After this 14-day period, subscription payments are non-refundable under our standard policy. Subscription payments cover access for the billing period, regardless of how often you use the service. As with many streaming subscriptions, cancellation stops future renewals and does not automatically reverse a completed payment.

Outside the 14-day guarantee, forgetting to cancel, not using the service, changing your mind, making a purchase by mistake, or your subscription resuming after a 30-day pause you selected do not, by themselves, qualify you for a refund.

In exceptional circumstances, our support team may offer a partial refund of your most recent payment as a gesture of goodwill. These offers are discretionary and are not guaranteed.

To request a refund, contact us at support@momeditation.app. Include the email address used for your purchase, the payment date and amount, and, if available, the last four digits of the card used for the payment. For requests outside the 14-day guarantee, please also include a brief explanation of your situation.

For purchases billed through the Apple App Store, refund requests must be submitted to Apple. Apple reviews and processes these requests independently, and Mo cannot issue refunds directly.

Bank disputes and chargebacks

Once a bank dispute or chargeback has been initiated, the disputed payment is no longer eligible for a refund through Mo support. The case is handled through your bank and payment provider. During an active chargeback, payment-processing restrictions prevent us from issuing a separate refund.

Your bank or payment provider may charge dispute-processing or investigation fees, depending on its terms and the outcome of the dispute. Any such fees are determined and charged by your bank or payment provider, not by Mo.

Recognizing a Mo charge

Depending on where you subscribed, a Mo charge may appear on your bank statement as:

• APPLE.COM/BILL or MO* APPLE
• GOOGLE* MO or MO* GOOGLE
• MOMEDITATION

Your bank may display a slightly different version of these descriptions, including abbreviations, different spacing, or additional payment details.

Contact us

If you have any questions or need assistance, contact support@momeditation.app. We usually reply within 24 hours.